Facility Management Services

The objectives of IT Facilities Management program are to.

To bring in a professional approach to servicing the internal customers.

To scale up managing the IT operations towards a more accountable and ownership model.

To enable the IT executives of the customer to focus on core IT related activities and disengage in day-to-day operations.

Establish an effective interface as a Single point of contact (SPOC) across all user groups.

Establish a continuous and effective review mechanism to increase availability of computing resources within the business.

Facility Management Services

Aletheia’s IT Facility Management Services is in line with ITIL practice. It is a combination of having the right PPMAM (People, Process, Monitoring, Analysis & Management) to ensure that the IT facilities are supported within the defined SLA (Service Level Agreement).

At Aletheia, we manage the ITFMS programme with a sense of ownership and engaging at two levels. (1) The front-end team and the (2) The Back-end team. The front-end team is operational focused, and the back-end team is monitoring, analysing, and managing. We understand that every industry IT operation works differently, and criticality and service demands are also different. We take complete responsibility of the SLA, SOW (scope of work), team availability, compliance management and performance of your IT infrastructure.

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IT FMS services

The IT FMS services offer a wide range of remote Hybrid IT solutions, with responsibilities ranging from specific on-demand response to 24-hour/365 IT assistance. We help businesses reduce their IT workload or fill in the gaps left by existing IT jobs and knowledge.
Our services are backed by over a decade of domain experience across various industry segments and bring a personal touch to the delivery of our service.